Privacy Policy

Moon Moments Privacy Policy

Last Updated: 07/06/2025

This Privacy Policy describes how Moon Moments ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from [Your Website Name] (the "Site").

1. Information We Collect

We collect personal information from you in various ways when you interact with our Site. This includes:

Information You Provide Directly:

    • Contact Information: Name, email address, postal address, phone number when you create an account, place an order, or contact us.
    • Order Information: Details related to your purchases, including product preferences, shipping address, and billing information.
    • Account Information: If you create an account, we store your username and password (encrypted).
    • Communications: Any information you provide when you communicate with us via email, contact forms, or customer support.

Information Collected Automatically (via ecommerce and related technologies):

    • Device Information: Information about your device, including your IP address, web browser type, operating system, and unique device identifiers.
    • Usage Information: Details about how you interact with our Site, such as the pages you view, the products you browse, the links you click, and the time and date of your visit.
    • Cookies and Similar Technologies: We use cookies, pixel tags, and other similar technologies to collect this information. For more details, please see our "Cookies" section below.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide and Improve Our Services:

    • Process and fulfill your orders, including shipping and delivery of your personalized moon phase prints.
    • Manage your account and provide customer support.
    • Personalize your experience on our Site.
    • Improve our products, services, and the functionality of our Site.

  • For Marketing and Communications:

    • Send you order confirmations, shipping updates, and other transactional emails.
    • With your consent, send you marketing communications, newsletters, and promotional offers about our products and services. You can opt-out of marketing communications at any time.
    • Respond to your inquiries and feedback.

  • For Security and Fraud Prevention:

    • Detect and prevent fraudulent or unauthorized transactions.
    • Protect the security and integrity of our Site and systems.

  • For Legal Compliance:

    • Comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, order fulfillment, marketing services, website hosting, and data analytics. These service providers are given access to the personal information needed to perform their functions but are not permitted to use it for other purposes.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Cookies and Tracking Technologies

Our Site uses "cookies" and similar tracking technologies (like web beacons and pixels) to enhance your Browse experience, analyze site usage, and support our marketing efforts.

  • What are Cookies? Cookies are small data files placed on your device or computer that often include an anonymous unique identifier.
  • How We Use Them: We use cookies for:
    • Essential functionality: Remembering items in your shopping cart, keeping you logged in.
    • Performance and analytics: Understanding how visitors use our Site, which pages are most popular.
    • Marketing and personalization: Showing you relevant products and ads based on your Browse history.
  • Managing Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed. However, if you disable cookies, some features of our Site may not function properly.

5. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:

    • Right to Access: You may have the right to request access to the personal information we hold about you.
    • Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information.
    • Right to Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request the deletion of your personal information.
    • Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain situations.
    • Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
    • Right to Object: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
    • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before fulfilling your request.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information for as long as you have an account with us, to provide you with services, and to comply with our legal obligations.

7. Security of Your Information

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. PrestaShop itself includes various security features, but maintaining your site's security also depends on your server configuration, module choices, and regular updates.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

By Email: contact@moonmoments.co.uk